We’re committed to safeguarding your privacy and being transparent about how we collect, use, and protect your personal information — in line with the Privacy Act (Cth) and the Australian Privacy Principles.

Information We Collect

We collect personal information that’s reasonably necessary to provide our products and services, improve your shopping experience, and meet our business obligations. Depending on how you interact with us, this may include:

Contact details – your name, email, mailing address, and phone number when you register an account, place an order, or subscribe to communications
Transaction information – payment and card details needed to securely process purchases
Gift recipient data – used strictly for delivery of gift purchases, never for marketing
Browsing data – collected via cookies and similar technologies about site activity, preferences, and interactions

You’re welcome to browse anonymously, though some features and services may require you to provide personal information.

How We Use Your Information

We use the information we collect to improve our service and tailor your experience:

• Process transactions – handling orders, payments, and deliveries
• Customer service – responding accurately and promptly to inquiries and support requests
• Personalization — content, product recommendations, and offers aligned with your interests
• Promotions — administering contests, surveys, and interactive site features
• Communication — order updates and, if you’ve opted in, promotional newsletters. You can opt out of marketing at any time

Automated decision-making

In line with regulatory requirements effective 2012, we’ll transparently disclose if any computer program makes, or substantially assists in making, a decision that significantly affects you. Currently, Easy Office Supplies does not use automated decision-making systems that materially impact customers.

Data Protection, Security & Cookies

Protecting your information is a priority. We implement measures designed to prevent unauthorized access, misuse, or loss of your data:

• Secure networks — your information is stored behind secured networks, accessible only to authorized personnel bound by confidentiality obligations
• Encryption — sensitive and payment information is transmitted via SSL and encrypted within our databases
• Data breach response — in the unlikely event of an eligible data breach, we follow the Notifiable Data Breaches scheme, notifying the OAIC and affected individuals promptly

Cookies
We use cookies to enhance site functionality — recognizing your browser, remembering your cart, and understanding preferences from past activity. We also aggregate site-traffic data to improve our tools and experience. Trusted third parties may help analyze this data, but are strictly prohibited from using it for any other purpose.

You can configure your browser to warn you before accepting cookies, or disable them entirely. This may limit some site features, though you can still place orders by phone.

Managing Your Information & Your Rights

• Opting out — update your email and marketing preferences anytime in the “My Account” section
• Updating or deleting data — review, update, or remove shipping addresses, billing details, and payment information by logging into your account. Some transaction records are retained as required by law

Recent amendments to the Privacy Act grant individuals a statutory tort to pursue claims if their privacy has been seriously invaded. We encourage you to contact us first so we can address your concerns promptly.

Disclosure to third parties
We don’t sell, trade, or transfer your personally identifiable information to outside parties without advance notice, except to trusted service providers who help operate our website (bound to confidentiality), or where required by law. Non-identifiable visitor information may be shared for marketing, advertising, or analytical purposes.

Third-party links
Our site may link to third-party sites with their own separate privacy policies. Easy Office Supplies isn’t responsible for the content or practices of these linked sites.

Policy updates
As privacy laws evolve, we may update this policy. Changes will be posted on this page and apply only to information collected after the update date.

Contact us: for questions about this policy or your privacy rights, reach us via our online contact form or by calling (03) 8571 0400. This policy applies to information collected through our website only — for offline collection, see our Terms and Conditions.