Your Selected Office Supplies

Returns Policy

14 Days

Satisfaction Guarantee

Full Refund

Or exchange — your choice

Free Returns

On faulty or incorrect items

3–5 Business Days

Refund processing time

We want you to be completely satisfied with every order. Here’s our full guide to returns, exchanges and refunds at Easy Office Supplies — including how faulty items, change-of-mind returns, and your Australian Consumer Law rights are handled. Click Here to access our online Return Authority Form

Faulty or Defective Products

If you receive an item that is defective, faulty, or fails to meet acceptable quality standards, Easy Office Supplies will work to provide a prompt resolution through a repair, replacement, or refund.

In some instances, we may need to forward the item to the manufacturer’s authorized repair agent to assess the cause and extent of the fault. If a product has been damaged due to misuse, neglect, or improper handling, we may be unable to offer a repair, replacement, or refund.

Electronic devices: during inspection or repair, user-generated data (documents, images, music, videos) may be lost. It’s your responsibility to back up important data before returning the item.

Change of Mind Returns

Sometimes a product just isn’t the right fit. Where possible, we’re happy to offer an exchange or store credit for change-of-mind purchases. To qualify, you must initiate your return request within 7 days of receiving your order.

Exclusions

For health, safety, and operational reasons, the following items cannot be returned for a change of mind:

  • Computer hardware & IT consumables (including ink and toner cartridges), unless the original packaging remains completely sealed and unopened
  • Food and beverage consumables
  • Gift cards and vouchers
  • Custom-made, personalized, or special-order items

Restocking fee

Change-of-mind returns may incur a restocking and processing fee of up to 25% of the item’s purchase price. If applicable, we’ll disclose the exact fee when we approve your return, and deduct it from your approved refund or store credit. We never charge a restocking fee on a valid ACL remedy.

How to Process a Return

Follow these steps for a quick, smooth return:

Prepare the item.

Original, undamaged packaging and resalable condition — this doesn’t apply to faulty or defective goods.

Locate your proof of purchase.

Have a copy of your original invoice or receipt ready.

Request an RA number.

Contact our customer service team to discuss your return; eligible items are issued a Return Authority (RA) number.

Wait for approval.

Don’t send items back without prior authorization — returns without a valid RA number won’t be accepted and may come back to you at your expense.

Get in touch.

Start your return via our online contact form or by calling our customer service line.

Australian Consumer Law (ACL)

Our returns policy works alongside your statutory rights — nothing above excludes, restricts, or modifies any rights or guarantees you’re entitled to under the Australian Consumer Law. If a product is faulty, of unacceptable quality, or unfit for its intended purpose, the ACL provides additional remedies.